The Federal Ministry of Power in conjunction with the Presidential Task Force on Power, has launched a Customer Service Portal to enhance the ongoing improvement in power supply efforts in Nigeria.
Granted there are nationwide reports of improvements in power supply, efforts from all stakeholders must be made to sustain and up the tempo.
There is no gainsaying the fact that the consumer needs to heard for better service delivery. Thus a customer service web portal has been created in the formats listed below:
ONLINE:
Simply click on Lodge Complaint icon here, fill the form by giving details of your complaint. You will be communicated on the status of your complaint via SMS/email. This Portal enables you to monitor the resolution of your complaint.
BY SMS/TEXT
Report any situation or problem by simply sending an SMS to any of these numbers
32070, 08050240024, 08100240024 (Please save these numbers on your phones and share with friends and/or relatives)
Please follow this format:
PHCN#Full Name#Full Address#Complaint
BY EMAIL
You can simply send an email to complaints@power.gov.ng
your complaint will be investigated immediately. A page will be automatically created for you through which you can monitor the status of your complaint.
Users of this unprecedented service initiative in Nigeria may also report broken down or vandalized power distribution equipment or advice on same in their neighbourhoods.
Together, we can make things work in Nigeria
See full information here
SEE ALSO : Nigerian Electricity Regulatory Commission (NERC)
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